Returns or Exchanges: If you are not completely satisfied with your purchase, you may return or exchange in within 14 days from the day you received your items. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
Cost of postage to return items is not covered by Tumbler Hub. Tumbler Hub shall send your exchanged items back at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
Tumbler Hub will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
We do not accept returns or exchanges if:
- The item(s) have been used, worn or washed
- The item(s) have been altered
- The item(s) are in any way defective from the original and salable condition
- The item(s) do not have the top, tag or box
- The item(s) were a Final Sale item
Please follow these instructions when completing a return or exchange:
- Pack the unused and unwashed items with email confirmation or original receipt - we cannot exchange or refund without
- Please write in detail which items you want exchanged or returned.
- Contact us for mailing address and RMA
Refunds: Upon receiving your return, Tumbler Hub will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error.
A restocking fee of $5.00 per package is applied for all returned packages.
We always encourage our customers to contact us if you have any questions. Feel free to reach us any time at firstname.lastname@example.org